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Customer Reviews.

service

5

Was dealt with promptly, work completed quickly was kept informed as to what was happening

28 June 2018

service

5

I was just lucky that it was ms. Paige Gibson that sold me the Mini ! Very efficient and patient. Got me the colour and all the extras I wanted without any fuss...she also gave a thorough, without any rush, explanation of various new functions.

19 June 2018

service

5

Perfect service. I simply can't fault it

12 June 2018

sales

5

Because of Jess, my sales advisor. My learning difficulties makes decisions etc more of a struggle for me. Jess did not know I had learning difficulties, at the age of 40- I’ve learnt to mask them not to be judged. Not once did Jess judge me!

09 June 2018

sales

3

All run pretty smoothly - though given some hick-ups with the car exchange, i was promised a small gift on delivery which never happened...

08 June 2018

service

5

good service

30 May 2018

sales

5

The courtesy and warmth shown made my experience a very pleasant one making the whole experience

29 May 2018

sales

5

Competent, capable without being pushy

28 May 2018

service

5

Addressed issues & managed to get job done quickly

24 May 2018

sales

4

Conor did a very good job overall despite the challenging circumstances associated with my purchase. On both occasions the car had some issues that had to be fixed after delivery but it was done quickly (although could have been avoided)

22 May 2018

service

5

They even come and collect and deliver your car to the same place they find it, leaving you able to get on with your day.

22 May 2018

service

5

I dealt with really nice and professional staff.

21 May 2018

sales

4

Just a few lumps and bumps up to final delivery dropped this from 5 stars. Some accessories are still awaited.

15 May 2018

sales

5

Mini park lane were great, they were very patient, gave me the time I needed to make a decision and were never pushy. Always happy to answer questions and were very accommodating, they went above and beyond my expectations with their customer service

15 May 2018

service

5

Clohe was very professional

14 May 2018

sales

5

Great service all round

14 May 2018

sales

5

Great service - everyone (but Lawrence in particular) extremely professional.

12 May 2018

sales

5

Haven’t taken delivery yet as it is a birthday present for my son. They are very helpfully keeping it for us so that we can surprise him on the day!

10 May 2018

sales

5

My sales rep Lauren was nothing but amazing! She was very personable during appointments/test drive, happily arranged follow up visits to tweak my spec, gave a thorough explanation of the features at handover, proactively updated me on order progress

09 May 2018

sales

5

Good service. Friendly and knowledgeable

09 May 2018

service

5

Quick turn around

08 May 2018

service

2

took in at 7.30 am for a software upgrade only but car not ready until next day

03 May 2018

service

5

Great service

03 May 2018

sales

5

I was kept well informed from the moment I placed the order to the day I collected my new MINI.

01 May 2018

sales

5

Help and friendly staff all well informed and willing to help

01 May 2018

sales

5

From wanting the mini to getting it was only a couple of weeks. Everyone was very helpful excellent service from the team .

01 May 2018

sales

5

Excellent throughout the sales process, good sales interaction, ability to answer all questions including on the financing, respsonsive and efficient.

30 April 2018

sales

5

Staff at Park Lane Mini, are very nice and helpful.

30 April 2018

sales

5

The sales person (Lawrence) made the difference

30 April 2018

service

5

the lady who served me was an absolute star. she was very professional and went the extra mile to help.

28 April 2018

service

3

The appointment I made and the text confirmation I received were not the same as the appointment in the service centre’s system. This meant I had a wasted journey the first time and had to return on another day for the service.

27 April 2018

service

4

Quite expensive

26 April 2018

service

5

Nothing to complain about

26 April 2018

service

2

I booked my car in for a service and brought the car to the garage only to be told that I hadnt done enough miles for the service plan - no one on the phone asked me the milage, I had a wasted journey to the garage.

25 April 2018

service

5

There were a few issues but all were resolved and I was left satisfied. A very good customer service recovery.

24 April 2018

sales

5

Laura Russon and Guljar Ali were fantastic in helping me purchase our Mini.

24 April 2018

sales

5

Satisfied.

22 April 2018

service

5

I love my MINI so I love the people who look after it for me...

19 April 2018

service

5

My car was booked in, collected at the time arranged, and I was called to discuss any work needed. The car was delivered back to me promptly.

19 April 2018

service

5

Polite and efficient

18 April 2018

service

5

Everything went smoothly and as planned

17 April 2018

sales

4

The sales person (Ammeer) was excellent but I found the process of making the final purchase taking too much time

14 April 2018

sales

5

Answer provided in 1 above but to add that Greig was extremely knowledgeable, pleasant and helpful throughout.

13 April 2018

service

5

The staff were friendly, professional and helpful. The service was quick and of very good quality.

12 April 2018

sales

5

Staff was very helpful.. Jess Courtnell was a very helpful and courteous sales assistant

11 April 2018

sales

5

Everyone was courteous, and professional.

11 April 2018

sales

5

great experience from the time I entered the showroom . Kudos to Tom Cooper the sales exec who spent a lot of time going thru the specs and details in getting me a car I am very happy with

10 April 2018

sales

5

A very good personalised service

10 April 2018

sales

5

Excellent

10 April 2018

sales

5

2nd car bought from Park Lane and would go back again