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Customer Reviews.

sales

5

Great service - everyone (but Lawrence in particular) extremely professional.

12 May 2018

sales

5

Haven’t taken delivery yet as it is a birthday present for my son. They are very helpfully keeping it for us so that we can surprise him on the day!

10 May 2018

sales

5

Good service. Friendly and knowledgeable

09 May 2018

sales

5

My sales rep Lauren was nothing but amazing! She was very personable during appointments/test drive, happily arranged follow up visits to tweak my spec, gave a thorough explanation of the features at handover, proactively updated me on order progress

09 May 2018

service

5

Quick turn around

08 May 2018

service

2

took in at 7.30 am for a software upgrade only but car not ready until next day

03 May 2018

service

5

Great service

03 May 2018

sales

5

I was kept well informed from the moment I placed the order to the day I collected my new MINI.

01 May 2018

sales

5

From wanting the mini to getting it was only a couple of weeks. Everyone was very helpful excellent service from the team .

01 May 2018

sales

5

Help and friendly staff all well informed and willing to help

01 May 2018

sales

5

Excellent throughout the sales process, good sales interaction, ability to answer all questions including on the financing, respsonsive and efficient.

30 April 2018

sales

5

The sales person (Lawrence) made the difference

30 April 2018

sales

5

Staff at Park Lane Mini, are very nice and helpful.

30 April 2018

service

5

the lady who served me was an absolute star. she was very professional and went the extra mile to help.

28 April 2018

service

3

The appointment I made and the text confirmation I received were not the same as the appointment in the service centre’s system. This meant I had a wasted journey the first time and had to return on another day for the service.

27 April 2018

service

4

Quite expensive

26 April 2018

service

5

Nothing to complain about

26 April 2018

service

2

I booked my car in for a service and brought the car to the garage only to be told that I hadnt done enough miles for the service plan - no one on the phone asked me the milage, I had a wasted journey to the garage.

25 April 2018

service

5

There were a few issues but all were resolved and I was left satisfied. A very good customer service recovery.

24 April 2018

sales

5

Laura Russon and Guljar Ali were fantastic in helping me purchase our Mini.

24 April 2018

sales

5

Satisfied.

22 April 2018

service

5

My car was booked in, collected at the time arranged, and I was called to discuss any work needed. The car was delivered back to me promptly.

19 April 2018

service

5

I love my MINI so I love the people who look after it for me...

19 April 2018

service

5

Polite and efficient

18 April 2018

service

5

Everything went smoothly and as planned

17 April 2018

sales

4

The sales person (Ammeer) was excellent but I found the process of making the final purchase taking too much time

14 April 2018

sales

5

Answer provided in 1 above but to add that Greig was extremely knowledgeable, pleasant and helpful throughout.

13 April 2018

service

5

The staff were friendly, professional and helpful. The service was quick and of very good quality.

12 April 2018

sales

5

Staff was very helpful.. Jess Courtnell was a very helpful and courteous sales assistant

11 April 2018

sales

5

Everyone was courteous, and professional.

11 April 2018

sales

5

Excellent

10 April 2018

sales

5

A very good personalised service

10 April 2018

sales

5

great experience from the time I entered the showroom . Kudos to Tom Cooper the sales exec who spent a lot of time going thru the specs and details in getting me a car I am very happy with

10 April 2018

sales

5

2nd car bought from Park Lane and would go back again

10 April 2018

sales

5

My salesperson (Laurence Pawson) was particularly helpful throughout the whole process. He was professional and communicated with me as much as necessary. He was also happy to answer any questions I had and was quick to respond by email or telephone

09 April 2018

sales

5

great

08 April 2018

sales

5

Process was painless and easy

07 April 2018

service

5

Early opening allowing pre work drop off

05 April 2018

sales

3

Left messages at reception that cleary were not passed on about my vrhicle and was not called back.

05 April 2018

service

5

We we’re completed satisfied with the service experience we received from Christopher Thompson at BMW Park Lane. We were not satisfied the experience we received from Dena Niknazemi as she not only confused us but did not have the patience to listen.

04 April 2018

service

5

Excellent service. Reps were warm and friendly.

03 April 2018

sales

4

MINI is a British icon, intelligent, funny and witty. It represents the blue skies, the open green fields, the B roads, the soul of adventure. Sorry to say, I did not see that in the decoration of the MINI Centre.

03 April 2018

sales

5

Lovely salesman Chris Thompson who made this particular buying experience a doddle. Thank you.

03 April 2018

service

3

my car was not cleaned like I was told it would be

02 April 2018

service

5

The car came back quickly, clean and had everything done that was meant to be carried out

02 April 2018

sales

5

Friendly courteous service.

01 April 2018

sales

5

Care and attention

29 March 2018

sales

3.5

Took a little longer than hoped.

27 March 2018

sales

5

So friendly and helpful

27 March 2018

sales

5

Because Lauren Goddard and Thomas Cooper were excellent all the way from finding out about the car to delivery