OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
106 ratings and 86 comments received in the last 90 days.
24 June 2026
Really good to deal with Wayne. He made everything easy.
23 June 2026
i thought there was good initial engagement and subsequent follow up. Lorik was enthusiastic about the car, not overly pushy, good balance one point, the car was delivered without enough air on the tires
21 June 2026
Excellent help and advise from David Joseph
20 June 2026
Our salesman Vharmie has been extremely helpful. Best salesman we have encountered so far.
17 June 2026
Very happy with the experience
17 June 2026
helpful staffing... clean showroom... attentive service
17 June 2026
Helpful sales staff and a highly efficient process. Everything from purchase to delivery ran smoothly.
17 June 2026
The gentleman that dealt we me was very pleasant and non pushy. Any worries I had he definitely helped me feel at ease.
16 June 2026
It was a straightforward experience and easy to navigate.
25 June 2026
Great customer care, car service was done within two hours
22 June 2026
Satisfied by the service but not by communication. No communication regarding what need to be done, update on delay because of Arval late to approval of service, when the service was finish and car delivered
21 June 2026
Friendly reception. Great service advisor (Oskar) Good communications
20 June 2026
Booked in online so made it easier
20 June 2026
Staff were nice. Bit chaotic and took an hour to hand the car over. And - not the fault of the staff -the road in which it is situated has its issues. Quite a long way to go to from Knightsbridge and a centre nearer (as Battersea was) is needed.
20 June 2026
The online check in was confusing, a couple of questions didn't understand and I needed some help. when I picked up the car there was nobody to speak to about an issue with the car, unrelated to the service, they were all in a meeting.
17 June 2026
I dropped my vehicle off at 8.00 am sharp, Everyone was so friendly, but the outstanding service of Alvin stood out for me, as he went the extra mile and listened to my concerns and addressed them perfectly. Will be coming back.
17 June 2026
Shambolic organisation. It is impossible to get hold of anyone. Although the appointment was cancelled by the Mini team (which caused significant inconvenience), we were chased by other team members who were not aware of the cancellation.
14 June 2026
We only come to this branch because of Oskar, amazing service as always
14 June 2026
Very prompt service and kept informed throughout.
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Phone
- 0370 700 5216, Option 3
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5216, Option 3
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5216, Option 2
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
25 June 2026
Lorik was great, assisted us through the process, and we had a great hang over.