OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
86 ratings and 74 comments received in the last 90 days.
21 April 2026
wayne was a great salesman thank you
20 April 2026
Excellent response to enquiry and positive and speedy reaction to my requests
19 April 2026
Outstanding experience from start to finish! Hamza and the team made buying my new MINI an absolute joy - clear communication, zero stress, and a delivery that exceeded expectations. First-class service all round. 10/10 would recommend!
17 April 2026
Helpful and resolved issues
14 April 2026
The team, Olivia at your park lane showroom have been nothing but helpful, and made the whole journey easy and a wonderful exprience
14 April 2026
Organised, professional and friendly service
14 April 2026
I went into the showroom on Park Lane to have a look and find out about Minis. I saw Olivia who showed me the range and explained the deals and I left very tempted to buy! She was very helpful and responsive to my queries and I decided to buy.
13 April 2026
Well-organised booking and signing. Handover was smooth and convenient. Manager was knowledgeable and helpful. Suggest providing a document list in advance, incl. confirming complimentary insurance. Overall, superb experience
07 April 2026
I put my positive experience down to the outstanding brand representative Olivia Martin at Park Lane. She made the entire process such a pleasure. She has an enthusiastic manner which inspires excitement in the Mini brand & takes care to listen.
23 April 2026
Completely satisfied
22 April 2026
I was welcomed upon arrival and made to feel welcome
09 April 2026
I was satisfied - five stars - with how Linda handled the booking, collection, return of my car. But reservations about BMW. This recall was not of my making yet it cost me - time off work, ur collect fees and my diesel. Not fair.
23 March 2026
Great communication throughout and on time on budget
19 March 2026
I hesitate to even write this review, but I'm very disappointed with my experience of servicing my MINI this year. I booked my MOT via the app and then when I reconfirmed over the phone, I was told 'oh yea that doesn't work, so we'll have to book you
17 March 2026
Very happy with the service and the way that I was treated. To improve: 1) a clearer way to que before the centre opens at 8 as cars waiting all over the place and not clear who was first in. 2) entered a lot of information about issues on the websit
17 March 2026
Smooth service
17 March 2026
Friendly efficient informative
16 March 2026
Great service
16 March 2026
It was a smooth process
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Phone
- 0370 700 5216, Option 3
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5216, Option 3
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5216, Option 2
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
23 April 2026
I dealt with Matt who was great and super helpful and he was always on hand throughout the process Sam was great in Mini Finance too as there was a weird glitch on your system !