OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 72 comments received in the last 90 days.
31 March 2026
Had great experience with David and the mini team.
30 March 2026
To be honest , I was allocated a young man called Charlie , he went above and beyond to make the entire process seamless for me and then once the car arrived he offered me all the messages to ask him how I was doing e t c, huge help
29 March 2026
I've had fantastic service in getting my new mini, especially from Matthew Shardlow. He helped me and paid great attention to detail, even bringing my new mini to my house!
29 March 2026
Charlie was extremely helpful during the whole process
29 March 2026
Car delivered with damaged windscreen.
27 March 2026
Thomas Cooper of Mini Parklane was extremely helpful with the purchase process
27 March 2026
Customer service is phenomenal great team keep up the good work
26 March 2026
Lorik was extremely helpful throughout the process, communicated well with us and clarified all of our queries always very quickly
24 March 2026
Was very happy
23 March 2026
Great communication throughout and on time on budget
19 March 2026
I hesitate to even write this review, but I'm very disappointed with my experience of servicing my MINI this year. I booked my MOT via the app and then when I reconfirmed over the phone, I was told 'oh yea that doesn't work, so we'll have to book you
17 March 2026
Smooth service
17 March 2026
Friendly efficient informative
17 March 2026
Very happy with the service and the way that I was treated. To improve: 1) a clearer way to que before the centre opens at 8 as cars waiting all over the place and not clear who was first in. 2) entered a lot of information about issues on the websit
16 March 2026
Good service
16 March 2026
Great service
16 March 2026
It was a smooth process
15 March 2026
You were quick .and the car was nice and clean.it drove like new.
13 March 2026
Really good customer service and care here at park royal
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5210
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 0370 700 5321
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5321
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5218
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
31 March 2026
David Joseph who assisted me, friendly professional, and always returned calls and happy to answer questionswith regards to the Motability vehicle I was seeking. I would definitely.recommend him and Mini vehicle