About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

99 ratings and 84 comments received in the last 90 days.

03 June 2026

Good service

03 June 2026

Completely satisfied! Wonderful service from MINI Park Lane. The support throughput from Wayne Brennan was very much appreciated! Superb!

02 June 2026

The service from to finish was exceptional. Wayne Brennan was timely in his responses and answered every question that I had. I was exceptionally impressed by the professional treatment that I received.

02 June 2026

Great customer services. Delivery on time. Very professional.

30 May 2026

David Joseph was really helpful.

30 May 2026

I was very satisfied with the overall experience. David was amazing.

29 May 2026

Everything was smooth

15 May 2026

We have purchased our Mini from Mini Park Lane our sales representative was Osmani Lorik. He has been really helpful during and after our sale process. I'm totally satisfied with my experience.

08 May 2026

Amazing service

08 May 2026

I am very satisfied with my overall experience with the Centre during the purchase and delivery of my new car. From start to finish, the process was smooth, professional and well organised. All members of staff I dealt with were friendly and welcomin

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08 May 2026

Wayne @ Park Lane Mini was super helpful.

06 May 2026

Excellent service from Matthew Shardlow in particular. Fully justified our decision to return to Park Lane Mini for our third car from them.

03 May 2026

Very good service. Prompt replies.

02 May 2026

Knowledgeable professional service.

28 April 2026

Sales responsible (Hamza Laher) supported us pretty well since the beginning. He made the hard process easy for us.

25 April 2026

Tom Cooper was extremely knowledgeable and professional, a pleasure to deal with.

23 April 2026

I dealt with Matt who was great and super helpful and he was always on hand throughout the process Sam was great in Mini Finance too as there was a weird glitch on your system !

21 April 2026

wayne was a great salesman thank you

20 April 2026

Excellent response to enquiry and positive and speedy reaction to my requests

19 April 2026

Outstanding experience from start to finish! Hamza and the team made buying my new MINI an absolute joy - clear communication, zero stress, and a delivery that exceeded expectations. First-class service all round. 10/10 would recommend!

17 April 2026

Helpful and resolved issues

14 April 2026

I went into the showroom on Park Lane to have a look and find out about Minis. I saw Olivia who showed me the range and explained the deals and I left very tempted to buy! She was very helpful and responsive to my queries and I decided to buy.

14 April 2026

The team, Olivia at your park lane showroom have been nothing but helpful, and made the whole journey easy and a wonderful exprience

14 April 2026

Organised, professional and friendly service

13 April 2026

Well-organised booking and signing. Handover was smooth and convenient. Manager was knowledgeable and helpful. Suggest providing a document list in advance, incl. confirming complimentary insurance. Overall, superb experience

07 April 2026

I put my positive experience down to the outstanding brand representative Olivia Martin at Park Lane. She made the entire process such a pleasure. She has an enthusiastic manner which inspires excitement in the Mini brand & takes care to listen.

04 April 2026

The person who helped me was Charlie, he was a great help from start to finish. Overall a great experience. Thanks Charlie, and to the mini dealership

03 April 2026

Helpful from start to finish.

03 April 2026

I am very very happy with the service. David did a great job. My one small comment is that I found the process a bit

03 April 2026

Fantastic service from the start right till the end

03 April 2026

Charlie was so helpful, kind and really wanted to make it a good experience for me.

02 April 2026

Was not given directions to the parking lot for pick up but Hamza came and found me

01 April 2026

very efficient and knowledgable team

01 April 2026

Charlie was professional, friendly and kept me updated throughout. Made the whole process of buying a car very pleasant and easy. Bringing a mini countryman to my local area so I could test drive was great. The receptionists were also welcoming.

01 April 2026

Excellent, professional help from Tom at Park Lane London .

01 April 2026

Excellent service from Charlie

31 March 2026

David Joseph who assisted me, friendly professional, and always returned calls and happy to answer questionswith regards to the Motability vehicle I was seeking. I would definitely.recommend him and Mini vehicle

31 March 2026

Had great experience with David and the mini team.

30 March 2026

To be honest , I was allocated a young man called Charlie , he went above and beyond to make the entire process seamless for me and then once the car arrived he offered me all the messages to ask him how I was doing e t c, huge help

29 March 2026

I've had fantastic service in getting my new mini, especially from Matthew Shardlow. He helped me and paid great attention to detail, even bringing my new mini to my house!

29 March 2026

Car delivered with damaged windscreen.

29 March 2026

Charlie was extremely helpful during the whole process

27 March 2026

Thomas Cooper of Mini Parklane was extremely helpful with the purchase process

27 March 2026

Customer service is phenomenal great team keep up the good work

26 March 2026

Lorik was extremely helpful throughout the process, communicated well with us and clarified all of our queries always very quickly

24 March 2026

David and Sam were both very helpful during the process

24 March 2026

Was very happy

23 March 2026

Matthew and the team made it so easy

22 March 2026

I was recommended Park Lane by a friend who assured me I would get impeccable service and she was right. Charlie looked after me every step of the way, he has a really nice manner - very on brand for MINI, and amazing product knowledge.

20 March 2026

Charlie was great throughout the whole process and kept me up to date with everything. The best car sales person I've had so far!

17 March 2026

Tom Cooper, who I dealt with throughout was unbelievably helpful and efficient from the start to finish of the process

16 March 2026

efficient and helpful

04 June 2026

Agent was very friendly and courteous

03 June 2026

My car was collected ( although not at the time I was told but several hours later ) The person who finally collected & returned my car was excellent though.

03 June 2026

Good customer service

03 June 2026

Whilst the service itself was good, the wait time for tne service was not. We were originally quoted 2.5 hours for the while you wait visit. It ended up being 5 hours of waiting around in the lounge area for the service to be done. Not ideal.

03 June 2026

Very nice

31 May 2026

Arjun J, the Service Consultant, was exceptionally professional, patient, and considerate throughout the entire experience. He took the time to address all my questions, kept me informed at every step, and ensured that everything was handled smoothly

30 May 2026

Completely satisfied

28 May 2026

This was the best service I have had. Came away feeling confident that the car had been properly serviced. Not kept waiting for the first time in three years.

27 May 2026

Efficient, professional. Loo cleaning big improvement. Got a quote way before service for rear plastic wheel arch replacement, but felt way overcharged labour on the day vs brake pads all-round. The car was already prepped an on the hoist. Minutes.

27 May 2026

Great service, quick and high quality.

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23 May 2026

The work was completed in good, professionally and at a fair price.

23 May 2026

I brought my Mini which I purchased from you in Park Lane 2018 I requested a full diagnostic test to confirm the faults. The service manager Arjun who looked after me provided an excellent explanation. he was considerate knowledgeable well mannered

20 May 2026

While I had already chosen a fast lane appointment it was indeed fast!

19 May 2026

The service was good but the location was difficult to get to since it move from Stewart's Road.

18 May 2026

10/10 great service super friendly staff thanks so much one idea - have a service whereby you pick up and drop off the cars (i would pay for this)

11 May 2026

Excellent service and efficient process, but we've had to move here following the shut down of Battersea and it's just a really poor location for anyone in south London

06 May 2026

Very good customer services

27 April 2026

Losing the car for the whole day

27 April 2026

Service was fairly fast including a wash! And all staff exceptionally friendly and good.

23 April 2026

Completely satisfied

22 April 2026

I was welcomed upon arrival and made to feel welcome

09 April 2026

I was satisfied - five stars - with how Linda handled the booking, collection, return of my car. But reservations about BMW. This recall was not of my making yet it cost me - time off work, ur collect fees and my diesel. Not fair.

23 March 2026

Great communication throughout and on time on budget

19 March 2026

I hesitate to even write this review, but I'm very disappointed with my experience of servicing my MINI this year. I booked my MOT via the app and then when I reconfirmed over the phone, I was told 'oh yea that doesn't work, so we'll have to book you

17 March 2026

Very happy with the service and the way that I was treated. To improve: 1) a clearer way to que before the centre opens at 8 as cars waiting all over the place and not clear who was first in. 2) entered a lot of information about issues on the websit

17 March 2026

Friendly efficient informative

17 March 2026

Smooth service

16 March 2026

It was a smooth process

16 March 2026

Good service

16 March 2026

Great service

15 March 2026

You were quick .and the car was nice and clean.it drove like new.

13 March 2026

Really good customer service and care here at park royal

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND MINI Park Lane.

Address

70 Park Lane, Mayfair, London, W1K 7TT

Opening Hours

Mon–Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Phone

0370 700 5216, Option 3

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0370 700 5216, Option 3

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Avenue, London, NW10 7RQ

Opening Hours

Mon–Fri:
Sat:
Sun:

Phone

0844 826 1725

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

77 Park Lane, Mayfair, London, W1K 7TP

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5216, Option 2

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map