About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

128 ratings and 107 comments received in the last 90 days.

22 October 2026

Good attentive service from Charlie

22 October 2026

Welcoming, professional but personal. From the greeter at the door to Charlie my main contact. A great experience from order to pick up. Any questions I had, even after leaving the centre, Charlie was on hand to help.

20 October 2026

Extremely knowledgeable sales person. Great choice of cars. Helpful in any step of the purchase process

19 October 2026

Excellent service from start to finish. The salesperson was professional, friendly, and helpful, with great communication throughout the process. Everything went smoothly, and I felt well looked after. Highly recommend MINI Park Lane Nadia ahmed

18 October 2026

Professional and helpful service. Answered all my questions car came earlier than expected ( a good thing) car exceeded my expectations very happy.

16 October 2026

I had the most amazing experience with the team at Mini Park Lane.Dominique was very efficient and was very helpful with picking a car which suited me most. With the car hand over, my experience was superb, Charlie was most helpful.

14 October 2026

Service by park lane David Joseph was A + from first interaction to day of handover

14 October 2026

Excellent communication and service from Wayne Brennan. Everything clearly explained either frequent updates between order and delivery. It was made very easy

14 October 2026

The experience of Wayne the Salesperson was professional and made the entire experience very smooth and stress free.

04 October 2026

Charlie Cohen was AMAZING. So helpful and professional and made this experience very easy. So thank you ??

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04 October 2026

Outstanding. From the beginning to the end. My point of contact was Hamza. At the first meeting, he answered all questions he didn't try to upsell me. While I waited, he updated me regularly. He answered all my emails promptly.

04 October 2026

Everything went really smoothly. This was thanks to Lori, who couldn't have been more helpful. He was able to answer any questions I had, and always kept me updates on progress.

03 October 2026

My sincere appreciation to the entire team at MINI Park Lane for delivering such an exceptional and memorable experience. From the moment I arrived, I was met with genuine warmth and impeccable professionalism.

03 October 2026

Hamza Laher was outstanding and made the sales experience easy, reassuring and smooth.

03 October 2026

Wayne was always very helpful in answering my questions

03 October 2026

I was very happy with the availability, competence and professionality of the sales manager who assisted me

02 October 2026

The whole experience at mini was fantastic looked after by Matthew the the hand over was with Tom ran really smoothly and itching was to much trouble

01 October 2026

Everything went smoothly, a seamless experience..

30 September 2026

The salesman was brilliant - no hard sell just knowledgeable and vey helpful

30 September 2026

From when I first spoke to Robbie at the sales team about my Mini, he was so knowledgeable and had me up to date throughout the order process! The level of customer support was amazing! You need more Robbie's ????

29 September 2026

We had a great experience from start to finish at Park Lane. The team was friendly, professional, and helpful. We especially appreciated Mikha'El's detailed explanations and how quickly he organised a test drive for us on the same day.

29 September 2026

David helped me so much was so kind and attentive and made me feel safe and happy he madevthe process easy thankyou david and mini. 5 * rating.

27 September 2026

I had a lovely experience lovely staff

26 September 2026

Professional knowledgable service. Commitments delivered as agreed.

25 September 2026

Was a little disappointed that the car came 8 weeks later than I had expected but the sales advisor did his best to explain

18 September 2026

David and Sam made sure everything ran smoothly, and the car was delivered on schedule.

17 September 2026

Excellent service from David.

17 September 2026

Lorik was great and really good at giving us all the information we needed. His sales skills and presentation of the different models and features persuaded us to buy a new car rather than a used one. We are very happy owners of our new Mini.

13 September 2026

Very satisfied. Communication was excellent and the process from selecting a new vehicle to finance options to delivery was smooth and easy. Wayne Brennan is an excellent sales exec and patiently walked me through the process from beginning to end.

10 September 2026

Easy to order. Hand over smooth. Charlie helpgul

05 September 2026

The process of getting my MINI Mobility vehicle was very smooth and straightforward. Matt is friendly, helpful, and professional throughout. I'm very happy with the service

05 September 2026

Wayne was super helpful and efficient right from placing the order. Great communication and everything kept very simple and straightforward.

01 September 2026

David is a delight & made everything easy & streamlined. I wasn't the most communicative customer but he dealt with me with professionalism, patience & care. Kept me updated throughout which was great. And the handover explanation was super helpful.

30 August 2026

Excellent services by Hamza .

29 August 2026

Very supportive listened to what we wanted Very informative Treated us very well

27 August 2026

Outstanding service

21 August 2026

Made to feel welcome. Pleasant environment. Charlie was an experienced salesman who handled the process professionally but with a warm personality. Handover wasn't rushed and I felt everything was covered at the time.

13 August 2026

Excellent service, communication and helpfulness. Lorik at Mini Park Lane was excellent and key to securing the deal.

13 August 2026

All went well

10 August 2026

The car was dirty on the inside driver's door with foot marks and my operative said how rubbish the cleaners were, offered to find a cloth but then didn't. It was a shame. The MINI branded kit which came with the extra (Protect X) was branded BMW.

08 August 2026

My brand new car has a big crack on the glass inside of the sunroof. I was told that there was no issue, but the report given does not show any details check and no picture. It is already a month since then, but no actual progress was given.

05 August 2026

Very satisfied

05 August 2026

David was great, from start to finish, no unanswered questions, not that many anyway, as hi breakdowns and presentations were very good Always addressing me, gently as "Devesh " when reiterating his points

04 August 2026

From the application to picking the car up,everything went smoothly and as expected.

30 July 2026

Mikhael and everyone else was amazing

22 October 2026

Very friendly and helpful staff

21 October 2026

Excellent service. Jennifer was extremely helpful.

20 October 2026

The reception experience was not as warm as I have come to expect from your team based on past visits. I sat for a long time waiting, unsure whether I was being seen to. Also my car was not washed, which was promised, therefore a disappointment.

19 October 2026

Shocking service. I got sent a video that the car needed additional repairs and trying to get a quote or anything feedback from the mechanic on how much it would cost required 12 phone calls and over a week to get any information!!!! The worst serv i

18 October 2026

Good customer service in the main - more updates on timings would be good

14 October 2026

Smooth service bar the return transfer - ordering the mini bus needs to be a bit smoother - mobile/ text message - 'leaving (station), arriving at North Acton in 15 minutes' - hard to do on the phone and I had a long wait in drizzle!

12 October 2026

Completely dissatisfied with the service. Very unresponsive customer service. The agent I met with at the service centre and the technicians provided incorrect information and did not do any work on my car other than pressing one button.

12 October 2026

Fantastic experience, start to end .. left with great satisfaction, the car wash / clean was superb as well ..

12 October 2026

a very complicated long journey lasting many months but I was treated with respect and compassionate care

11 October 2026

Parts not in stock so had to wait an extra day for collection

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08 October 2026

A warm welcome and I was seen straight away even though I arrived a bit late.

07 October 2026

The service was good. I was surprised however by the difference in price between what I was quoted when I booked the service and the actual price I was then informed of on the eve of the service that was nearly double, with no clear explanation.

06 October 2026

A professional, courteous and friendly customer service including a pre-service courtesy call, and helpful communication during the day to provide video update of the MOT service and car ready call. Thank you Jennifer Charles at Mini Park Lane,

06 October 2026

Long delay be for e receiving attention

06 October 2026

The work was carried out efficiently and everyone helpful and friendly

01 October 2026

Delivered to expectations.

30 September 2026

Good service

27 September 2026

Hi Very frustrated and disappointed with my experience, the 2year first service of my electric car G9 MCC.

21 September 2026

The service was easy to book online and was carried out on time and with no surprising extras. A stop at the centre Will also friendly and professional.

21 September 2026

Very unhelpful and inefficient service as always with Mini post sales !!! A example is a leaking tyre that was supposed to be changed among other things but you didn't bother to do though I paid more than 3K and left the car with you for weeks

18 September 2026

Efficient and friendly Convenient shuttle to the tube station

18 September 2026

Missing parts were not fitted nor issues rectified.

17 September 2026

Quick check in and updates throughout the day on issues with the car

16 September 2026

Because everything went smoothly without any issues . That is what we all want ??

14 September 2026

You serviced my mini. Then a few days later I was told i needed new brake pads and fluid Very irritating I left a messages as I had hung for half an hour and was rung back 2 days later.then you carried out the work and did not reset the computer

14 September 2026

Professional organised respectful

13 September 2026

An excellent service and good updates from your staff. I value the collection and delivery of my car as I have been too unwell and am now housebound.

13 September 2026

It was to long to pooring I been there 7.45 I left almoat 11.45 I won't come back for a service here agin because you did not notify me that waiting list is 5 hourse I been told by one of your stuff that its while I'm waiting I lost half day work

12 September 2026

Because I couldn't fault it

10 September 2026

Very welcoming

08 September 2026

Excellent customer service

03 September 2026

The issue I needed resolving wasn't, I was oversold items without true explanation as to why. If Oscar manages my booking I am treated patronisingly. I have a service plan and this does not appear to be valued maybe due to lost commission?

02 September 2026

I got the MOT a little early and wasn't possible to front-date the MOT by a few weeks. Next time I'll book it closer to the date. Otherwise happy with everything else. Thanks

01 September 2026

I booked weeks in advance for a regular service and brake fluid change with the "service while you wait" option. Brought the car 30 mins early to make sure I don't miss service spot. It took 7 hours for the service to be completed.

01 September 2026

I got the waiting device I needed, all the service items were completed within two hours and the car was handed back clean inside and out.

31 August 2026

All the staffs are well communicated and friendly. The only missing part is when I check in the last evening before MOT, I requested in the check in to have tyre realignment. But I only have MOT done on that day eventually.

30 August 2026

Always great service at Park Royal Mini service branch- highly recommend consultant Alvin Gomes - highly professional, very efficient, calm communication, always polite tone.

27 August 2026

24 August 2026

Fantastic Booking system, Fantastic caring kind staff, Speedy turnaround, Big Thank you , Nigel Lewis Dr.

24 August 2026

My car returned to me all areas of concern fixed.

22 August 2026

Said to come in early and car would be done straight away and if not we would be helped with a alternative our car is a mobility car we was then told car would not be ready till the evening and was directed to the train station not good enough.

20 August 2026

Always great. Super friendly, very organised, excellent at what they do and communicate really well.

19 August 2026

Very professional seevice and excellent work with my vehicle specially hamza customer service was brilliant

18 August 2026

The complementary wash was terrible- the car was sent back twice. The charming staff member Diane took pictures. The other problem is it too a week to do. Lastly the location is terrible.

17 August 2026

Ken was excellent! I will certainly be booking in my service with you next time it's needed. Thank you.

15 August 2026

Very polite but didn't solve my problem and it's very inconvenient without apps and maps

13 August 2026

Everything was easy from parking outside to collecting car at end. People noted my disability and adjusted the service given to me in a positive way. They came to me.

12 August 2026

The reception was amazing and over-the-top, making for a stress-free experience. The shuttle to Park Royal was handy and the vehicle was collected clean.

11 August 2026

Overall they work fast and complete the service.

11 August 2026

Colleagues were so helpful and explained everything really well

10 August 2026

Very thorough.

10 August 2026

Very satisfied

08 August 2026

You found a car and had it ready quickly.

08 August 2026

Fantastic service and wonderful staff- well done

08 August 2026

All went smoothly (especially vs. visit 6 months ago). Staff that looked after me A-Z, Maryam/reception and Jennifer/Client service were TOP! Car ready on time 17:30, well cleaned this time. I'd to call at 15:45 to check vs. I should've been called.

05 August 2026

Went very smoothly as always. A little disappointed you've closed Battersea but Park Royal seems okay, if a little tight on parking.

04 August 2026

Easy , kept me informed . Quick

03 August 2026

Due to other outlet closures, the waiting area was packed and it took several attempts to find someone that could confirm and accept my booking

02 August 2026

I dropped the vehicle late morning of Tuesday 28th July. The service was completed on Thursday afternoon and I paid online the following morning. I arrived at midday on Friday to be told that my vehicle was not washed. Utterly disappointed.

31 July 2026

Efficient and completed in good time and beautifully clean!

30 July 2026

Very helpful advisor

29 July 2026

Time wasn't clear. Also payment machine took 3 payments. Was told I would get a call to check the next day ( promised a call) but no one did.

FIND MINI Park Lane.

Address

70 Park Lane, Mayfair, London, W1K 7TT

Opening Hours

Mon:9:00 - 18:00
Tue:9:00 - 18:00
Wed:9:00 - 18:00
Thu:9:00 - 20:00
Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Enquiries: 0370 700 5216

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Avenue, London, NW10 7RQ

Opening Hours

Mon–Fri:
Sat:
Sun:

Phone

0844 826 1725

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

77 Park Lane, Mayfair, London, W1K 7TP

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map