OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 107 comments received in the last 90 days.
25 October 2026
Delivery could have been improved, eg delivered in a transporter rather than driven to my address. I would however give your employee Hamza Laher 5* for his fantastic communication throughout the whole process from ordering to weeks after delivery.
25 October 2026
Amazing stuff, amazing team amazing company card they make it easy for me and I'm very proud of him. They look after me, specially Mr. Hamza many thanks for the manager and team staff in MiNi Cooper.
22 October 2026
Welcoming, professional but personal. From the greeter at the door to Charlie my main contact. A great experience from order to pick up. Any questions I had, even after leaving the centre, Charlie was on hand to help.
22 October 2026
Good attentive service from Charlie
20 October 2026
Extremely knowledgeable sales person. Great choice of cars. Helpful in any step of the purchase process
19 October 2026
Excellent service from start to finish. The salesperson was professional, friendly, and helpful, with great communication throughout the process. Everything went smoothly, and I felt well looked after. Highly recommend MINI Park Lane Nadia ahmed
18 October 2026
Professional and helpful service. Answered all my questions car came earlier than expected ( a good thing) car exceeded my expectations very happy.
16 October 2026
I had the most amazing experience with the team at Mini Park Lane.Dominique was very efficient and was very helpful with picking a car which suited me most. With the car hand over, my experience was superb, Charlie was most helpful.
14 October 2026
The experience of Wayne the Salesperson was professional and made the entire experience very smooth and stress free.
27 October 2026
Good service
25 October 2026
Bad service. Bad communication. What I ask to be fixed was not fixed.
24 October 2026
Very smooth process and good communication
24 October 2026
Good service and comfortable facilities. Though a very long wait (nearly four hours in total). Closure of Battersea means it's between 75 and 90 minutes to drive to Park Royal for me, so it's quite a commitment but even worse to make two trips
24 October 2026
Really efficient, polite and caring staff.
22 October 2026
Very friendly and helpful staff
21 October 2026
Excellent service. Jennifer was extremely helpful.
20 October 2026
The reception experience was not as warm as I have come to expect from your team based on past visits. I sat for a long time waiting, unsure whether I was being seen to. Also my car was not washed, which was promised, therefore a disappointment.
19 October 2026
Shocking service. I got sent a video that the car needed additional repairs and trying to get a quote or anything feedback from the mechanic on how much it would cost required 12 phone calls and over a week to get any information!!!! The worst serv i
18 October 2026
Good customer service in the main - more updates on timings would be good
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon:9:00 - 18:00
- Tue:9:00 - 18:00
- Wed:9:00 - 18:00
- Thu:9:00 - 20:00
- Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Enquiries: 0370 700 5216
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
26 October 2026
Tom at Mini Park Lane was excellent as was Sam (Manager whom I dealt with re Finance - though Mini Finance were dire and caused unnecessary delays and complications by my being unable to deal with them directly).