OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
97 ratings and 67 comments received in the last 90 days.
12 April 2025
Could not have been any smoother
10 April 2025
Delivery was delayed by over a week due to damage with the car. Otherwise no issues.
08 April 2025
Everyone there wanted to help.
02 April 2025
Swift delivery and explanation on how to use the car. Very easy handover.
23 March 2025
Everything went smoothly and the customer service was excellent
20 March 2025
Friendly staff that's is very attentive. Milan was explaining every small detail during the sale and the handover
19 March 2025
Very satisfied, friendly and knowledgeable staff
18 March 2025
Tom Cooper made sure the whole process went smoothly, there was no
09 March 2025
Staff at mini park lane and Llandudno mini were approachable, informative and did not pushy at all.
17 April 2025
1. The slow puncture that I asked to be investigated was not done. 2. There was no evidence that the track rod ends had been inspected which I'd specifically asked to be done. 3. A rubber brake cover needed to be replaced but wasn't
15 April 2025
I trust I'm leaving my car with experts and can see the work carried out by the team. Any post issues are dealt with in a timely and professional manner.
09 April 2025
Not 5 stars because it was impossible to accommodate a check in addition to the MOT inspection. The additional check (without requesting repair of potential faults) would not have taken two minutes to perform, but fell outside the planned work.
07 April 2025
Great support and flawless communication with the park lane team - thank you
06 April 2025
Was not given clear picture of how much was I going to pay for what service, before even going into additional optional services which I authorised
02 April 2025
Really friendly polite and helpful
31 March 2025
Excellent customer service
31 March 2025
As above
30 March 2025
Very satisfied
30 March 2025
The customer service has been beyond poor. From not being offered a test drive, to not installing the correct adaptations, to leaving out crucial info about the app, to not answering emails in a timely manner/sometimes at all... and the list goes on
13 April 2025
The sales is responsible.