OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
72 ratings and 50 comments received in the last 90 days.
29 May 2025
Same as above efficient friendly service
23 May 2025
I was satisfied with the customer service I recieved
21 May 2025
Everything was explained very clearly, delivery was excellent with a very thorough overview at the time of delivery.
13 May 2025
the showroom allow you to have a tranquil enviornment to explore the cars. The only drawback is hard to find a specialist to get known of the car when you have no appointment. The popular model like countryman is always occupying by someone else.
08 May 2025
great staff
04 May 2025
Everyone so friendly and always careful toward client
29 April 2025
Clear sales process
23 April 2025
The dealer was highly professional & kept me up to date with progress of purchase & delivery . Excellent customer service (providing in depth information about the car itself, its functions, test drive, what to expect) & made to feel welcome
22 April 2025
We met Joshua at Park Lane Motors in London. He was very honest at all times discussing the models and pricing structure. Additionally, very patient helping us with the apps and familiarising us with an electric vehicle. An excellent ambassador .
06 June 2025
The young man who initially taught me, wasn't very thorough. It was only after one of the breakdown men came that I discovered the little door nob.
03 June 2025
Linda Hegarty is exceptional; she went above and beyond to make my experience friendly, professional and efficient. The service department cleaned my car beautifully and the job was done swiftly.
02 June 2025
It was just a generally smooth process, with polite and knowledgeable staff
23 May 2025
Efficient and friendly
21 May 2025
Average, you were excellent now just average
18 May 2025
Excellent customer service
14 May 2025
All good
13 May 2025
Great service
11 May 2025
The service was prompt and the team courteous.
04 May 2025
See above. Reception and exit good, service good, keeping in touch very poor (I was told that someone had tried to call my wife but she hung up - that was presumeably because, not having my wifes number it was not my wife). Why did noone call me?
08 June 2025
The process was efficient.