About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

123 ratings and 101 comments received in the last 90 days.

08 July 2026

Very professional and respectful staff who know their job well and do everything they can to help. Especially Hamza the person I dealt with

08 July 2026

This is the second time that Tom sold me a mini and he is an absolute delight to work with the whole way through the process

06 July 2026

Park Lane team super helpful in sorting out everything in relation to the purchase and delivery.

06 July 2026

Tom was excellent - he handled the sale v professionally from start to finish Only reason for 4 not 5 was pick up was delayed

04 July 2026

Always a friendly welcome.

03 July 2026

Robbie was brilliant and ensured that the process was seamless from purchase to delivery. He wasn't pushy, he was honest and he went above and beyond to assist me throughout.

02 July 2026

Lorik is a knowledgable and engaging salesperson. Dealt with everything from start to finish professionally, courteously and with a keen eye on customer service.

01 July 2026

Hamza Laher, Mini Park Lane did a fantastic job. Super competent, professional and always quick in responding and happy to help.

01 July 2026

Great communication

30 June 2026

Everyone helpful. Only problem was with the finance company who were totally incompetent and took over a week to deny me. They should be changed.

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28 June 2026

Charlie Cohen was great, he always got back to me and everything was done very professionally

27 June 2026

David has been very helpful to us when deciding which Mini we were looking to buy. He supported us , clients, in every step of the process and in every query we might have. He helped us navigate the purchase which was a smooth process.

25 June 2026

Lorik was great, assisted us through the process, and we had a great hang over.

24 June 2026

Really good to deal with Wayne. He made everything easy.

23 June 2026

i thought there was good initial engagement and subsequent follow up. Lorik was enthusiastic about the car, not overly pushy, good balance one point, the car was delivered without enough air on the tires

21 June 2026

Excellent help and advise from David Joseph

20 June 2026

Our salesman Vharmie has been extremely helpful. Best salesman we have encountered so far.

17 June 2026

Helpful sales staff and a highly efficient process. Everything from purchase to delivery ran smoothly.

17 June 2026

Very happy with the experience

17 June 2026

helpful staffing... clean showroom... attentive service

17 June 2026

The gentleman that dealt we me was very pleasant and non pushy. Any worries I had he definitely helped me feel at ease.

16 June 2026

It was a straightforward experience and easy to navigate.

16 June 2026

Mini is an outstanding product and the sales staff are engaging, well-informed and customer-focused.

13 June 2026

Matthew Shardlow from the Park Lane showroom gave us quality service in choosing our Mini.

10 June 2026

Friendly and very helpful and efficient.

09 June 2026

Everything excellent from starting my order till the collection date

05 June 2026

Charlie and Sam were so incredibly helpful and always are! I always completely trust their guidance.

03 June 2026

Good service

03 June 2026

Completely satisfied! Wonderful service from MINI Park Lane. The support throughput from Wayne Brennan was very much appreciated! Superb!

02 June 2026

Great customer services. Delivery on time. Very professional.

02 June 2026

The service from to finish was exceptional. Wayne Brennan was timely in his responses and answered every question that I had. I was exceptionally impressed by the professional treatment that I received.

30 May 2026

I was very satisfied with the overall experience. David was amazing.

30 May 2026

David Joseph was really helpful.

29 May 2026

Everything was smooth

15 May 2026

We have purchased our Mini from Mini Park Lane our sales representative was Osmani Lorik. He has been really helpful during and after our sale process. I'm totally satisfied with my experience.

08 May 2026

I am very satisfied with my overall experience with the Centre during the purchase and delivery of my new car. From start to finish, the process was smooth, professional and well organised. All members of staff I dealt with were friendly and welcomin

08 May 2026

Wayne @ Park Lane Mini was super helpful.

08 May 2026

Amazing service

06 May 2026

Excellent service from Matthew Shardlow in particular. Fully justified our decision to return to Park Lane Mini for our third car from them.

03 May 2026

Very good service. Prompt replies.

02 May 2026

Knowledgeable professional service.

28 April 2026

Sales responsible (Hamza Laher) supported us pretty well since the beginning. He made the hard process easy for us.

25 April 2026

Tom Cooper was extremely knowledgeable and professional, a pleasure to deal with.

23 April 2026

I dealt with Matt who was great and super helpful and he was always on hand throughout the process Sam was great in Mini Finance too as there was a weird glitch on your system !

21 April 2026

wayne was a great salesman thank you

20 April 2026

Excellent response to enquiry and positive and speedy reaction to my requests

19 April 2026

Outstanding experience from start to finish! Hamza and the team made buying my new MINI an absolute joy - clear communication, zero stress, and a delivery that exceeded expectations. First-class service all round. 10/10 would recommend!

17 April 2026

Helpful and resolved issues

06 July 2026

you fixed my car and you cleaned it before returning it

05 July 2026

All went well - communication was good service was done quickly

05 July 2026

Great service but very expensive!

05 July 2026

Was told car was ready to collect then waited 45 mins for it. When I got in, a signal light came on - a light was broken so had to wait another hour for that to be fixed. Also, unfriendly receptionists. Service used to be far better at Battersea.

05 July 2026

Good check in. Very good feedback from Jennifer and all round excleent service.

05 July 2026

i arrived early and stayed on site rather than travel to and fro. The staff were all extremely good, and arranged for coffee and a comfortable place to wait. The car was ready in under 2 hrs, as anticipated, and was returned clean. Thank you

01 July 2026

Got an excellent service and MOT and Luke Braham has been extremely customer service agent polite , helpful and made sure my car got through a good service and An MOT thank you ...

01 July 2026

Really professional approach to car servicing.

29 June 2026

Charlie Cohen was very helpful and efficient, caring and great with follow-up. He was well supported by Sam Ghalachyan and team. The whole experience was a delight. Thanks!

29 June 2026

All servicing got done, however my tyre valve caps weren't satisfactorily replaced and I've unfortunately only realised two missing after a long 200 mile journey. It's obviously disappointing - your negligence has risked valve damage from road debris

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29 June 2026

Wasn't waiting around long which was good for me! Job done good!

28 June 2026

I had to insist on speaking with Chris. He promised to look after me. When I arrived I was allocated a young girl. I însisted on seeing Chris. BMW doesn't prioritise as to what the customer wants.

27 June 2026

The Mini in all its variants has been for many decades one of the very best automobiles ever made. I am amazed by the new improvements which someone comes up with for every new variant. It is a must as a City car.

27 June 2026

Good communication - Dania kept me well-informed and was a pleasure to deal with. Works performed on a timely basis and the cost has been accurately communicated.

27 June 2026

The timing was confusing. Your email said the mini was being picked up at 7.30am it didn't take into account that I'm a Motability customer and you also sent me charges.

25 June 2026

Great customer care, car service was done within two hours

22 June 2026

Satisfied by the service but not by communication. No communication regarding what need to be done, update on delay because of Arval late to approval of service, when the service was finish and car delivered

21 June 2026

Friendly reception. Great service advisor (Oskar) Good communications

20 June 2026

Booked in online so made it easier

20 June 2026

The online check in was confusing, a couple of questions didn't understand and I needed some help. when I picked up the car there was nobody to speak to about an issue with the car, unrelated to the service, they were all in a meeting.

20 June 2026

Staff were nice. Bit chaotic and took an hour to hand the car over. And - not the fault of the staff -the road in which it is situated has its issues. Quite a long way to go to from Knightsbridge and a centre nearer (as Battersea was) is needed.

17 June 2026

Shambolic organisation. It is impossible to get hold of anyone. Although the appointment was cancelled by the Mini team (which caused significant inconvenience), we were chased by other team members who were not aware of the cancellation.

17 June 2026

I dropped my vehicle off at 8.00 am sharp, Everyone was so friendly, but the outstanding service of Alvin stood out for me, as he went the extra mile and listened to my concerns and addressed them perfectly. Will be coming back.

14 June 2026

We only come to this branch because of Oskar, amazing service as always

14 June 2026

Very prompt service and kept informed throughout.

14 June 2026

Excellent service. Very nice people to deal with. Very efficient and reliable.

11 June 2026

Pick up drop of service and MOT was all smooth. Customer service was excellent

09 June 2026

Great service thank you

06 June 2026

Brilliant experience as always

06 June 2026

Great prompt service

05 June 2026

I was enormously happy with the post service car wash. The service engineer was very helpful in explaining the additional charges. The check in and check out process was painful

05 June 2026

Only 4 because job completed well but late

04 June 2026

Agent was very friendly and courteous

03 June 2026

Whilst the service itself was good, the wait time for tne service was not. We were originally quoted 2.5 hours for the while you wait visit. It ended up being 5 hours of waiting around in the lounge area for the service to be done. Not ideal.

03 June 2026

Good customer service

03 June 2026

Very nice

03 June 2026

My car was collected ( although not at the time I was told but several hours later ) The person who finally collected & returned my car was excellent though.

31 May 2026

Arjun J, the Service Consultant, was exceptionally professional, patient, and considerate throughout the entire experience. He took the time to address all my questions, kept me informed at every step, and ensured that everything was handled smoothly

30 May 2026

Completely satisfied

28 May 2026

This was the best service I have had. Came away feeling confident that the car had been properly serviced. Not kept waiting for the first time in three years.

27 May 2026

Great service, quick and high quality.

27 May 2026

Efficient, professional. Loo cleaning big improvement. Got a quote way before service for rear plastic wheel arch replacement, but felt way overcharged labour on the day vs brake pads all-round. The car was already prepped an on the hoist. Minutes.

23 May 2026

The work was completed in good, professionally and at a fair price.

23 May 2026

I brought my Mini which I purchased from you in Park Lane 2018 I requested a full diagnostic test to confirm the faults. The service manager Arjun who looked after me provided an excellent explanation. he was considerate knowledgeable well mannered

20 May 2026

While I had already chosen a fast lane appointment it was indeed fast!

19 May 2026

The service was good but the location was difficult to get to since it move from Stewart's Road.

18 May 2026

10/10 great service super friendly staff thanks so much one idea - have a service whereby you pick up and drop off the cars (i would pay for this)

11 May 2026

Excellent service and efficient process, but we've had to move here following the shut down of Battersea and it's just a really poor location for anyone in south London

06 May 2026

Very good customer services

27 April 2026

Service was fairly fast including a wash! And all staff exceptionally friendly and good.

27 April 2026

Losing the car for the whole day

23 April 2026

Completely satisfied

22 April 2026

I was welcomed upon arrival and made to feel welcome

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND MINI Park Lane.

Address

70 Park Lane, Mayfair, London, W1K 7TT

Opening Hours

Mon–Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Phone

0370 700 5216, Option 3

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0370 700 5216, Option 3

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Avenue, London, NW10 7RQ

Opening Hours

Mon–Fri:
Sat:
Sun:

Phone

0844 826 1725

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

77 Park Lane, Mayfair, London, W1K 7TP

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5216, Option 2

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map