OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
71 ratings and 54 comments received in the last 90 days.
07 March 2026
Tom gave very good customer service
06 March 2026
I really appreciated all the care and help Hamza from Mini Park lane gave me throughout the purchase .
05 March 2026
Hamza is great to work with. He facilitated everything with enthusiasm and expertise. I felt listened to and was very happy with the whole experience. I didn't feel pressurised at all but felt I was guided into my decision to go ahead kindly.
03 March 2026
I am very satisfied with the service I received. Wayne Brennan was amazing in helping me pick out my new MINI. He made the whole experience easy and enjoyable.
03 March 2026
Sales agent Matthew was extremely helpful. He answered queries and emails promptly. One of the most helpful sales agents we've ever dealt with.
01 March 2026
Easy. Effortlessly
23 February 2026
I would like to express my sincere appreciation for the excellent service I received throughout my recent car purchase. From the initial enquiry to the final handover, entire process was handled with professionalism by David at Park Lane.
18 February 2026
Everything thing was very smooth from first phone call to driving away
04 February 2026
great service
10 March 2026
Courteous..helpful..punctual..professional..
05 March 2026
I was well looked after and I really appreciate the complementary valet.
02 March 2026
Highly professional service, especially we really appreciate outstanding customer service received from Mr Alvin Gomes - many thanks!
02 March 2026
Excellent first/class service and attention.
28 February 2026
Easy and efficient process and great staff
23 February 2026
Really effective service. Everyone was friendly and eager to help.
14 February 2026
Quick, efficient and friendly
11 February 2026
Superb service in every way, they telephoned me re what was going on and couldn't have been more helpful. And car was completed earlier than I thought! All good!
09 February 2026
Sent my car for a service through Mini Park Lane / Park Royal. Car came back, service record not updated on the car, no inspection video sent, and no plan to rectify as of yet... would avoid 100%
09 February 2026
Good service
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5210
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 0370 700 5321
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5321
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5218
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
09 March 2026
Superb service from Lorik from start to delivery. Really pleased with my experience.