OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
82 ratings and 64 comments received in the last 90 days.
24 March 2026
Was very happy
23 March 2026
Matthew and the team made it so easy
22 March 2026
I was recommended Park Lane by a friend who assured me I would get impeccable service and she was right. Charlie looked after me every step of the way, he has a really nice manner - very on brand for MINI, and amazing product knowledge.
20 March 2026
Charlie was great throughout the whole process and kept me up to date with everything. The best car sales person I've had so far!
17 March 2026
Tom Cooper, who I dealt with throughout was unbelievably helpful and efficient from the start to finish of the process
16 March 2026
efficient and helpful
09 March 2026
Superb service from Lorik from start to delivery. Really pleased with my experience.
07 March 2026
Tom gave very good customer service
06 March 2026
I really appreciated all the care and help Hamza from Mini Park lane gave me throughout the purchase .
23 March 2026
Great communication throughout and on time on budget
19 March 2026
I hesitate to even write this review, but I'm very disappointed with my experience of servicing my MINI this year. I booked my MOT via the app and then when I reconfirmed over the phone, I was told 'oh yea that doesn't work, so we'll have to book you
17 March 2026
Smooth service
17 March 2026
Friendly efficient informative
17 March 2026
Very happy with the service and the way that I was treated. To improve: 1) a clearer way to que before the centre opens at 8 as cars waiting all over the place and not clear who was first in. 2) entered a lot of information about issues on the websit
16 March 2026
Good service
16 March 2026
Great service
16 March 2026
It was a smooth process
15 March 2026
You were quick .and the car was nice and clean.it drove like new.
13 March 2026
Really good customer service and care here at park royal
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5210
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 0370 700 5321
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5321
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5218
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
24 March 2026
David and Sam were both very helpful during the process