About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

127 ratings and 101 comments received in the last 90 days.

18 September 2026

David and Sam made sure everything ran smoothly, and the car was delivered on schedule.

17 September 2026

Excellent service from David.

17 September 2026

Lorik was great and really good at giving us all the information we needed. His sales skills and presentation of the different models and features persuaded us to buy a new car rather than a used one. We are very happy owners of our new Mini.

13 September 2026

Very satisfied. Communication was excellent and the process from selecting a new vehicle to finance options to delivery was smooth and easy. Wayne Brennan is an excellent sales exec and patiently walked me through the process from beginning to end.

10 September 2026

Easy to order. Hand over smooth. Charlie helpgul

05 September 2026

Wayne was super helpful and efficient right from placing the order. Great communication and everything kept very simple and straightforward.

05 September 2026

The process of getting my MINI Mobility vehicle was very smooth and straightforward. Matt is friendly, helpful, and professional throughout. I'm very happy with the service

01 September 2026

David is a delight & made everything easy & streamlined. I wasn't the most communicative customer but he dealt with me with professionalism, patience & care. Kept me updated throughout which was great. And the handover explanation was super helpful.

30 August 2026

Excellent services by Hamza .

29 August 2026

Very supportive listened to what we wanted Very informative Treated us very well

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27 August 2026

Outstanding service

21 August 2026

Made to feel welcome. Pleasant environment. Charlie was an experienced salesman who handled the process professionally but with a warm personality. Handover wasn't rushed and I felt everything was covered at the time.

13 August 2026

Excellent service, communication and helpfulness. Lorik at Mini Park Lane was excellent and key to securing the deal.

13 August 2026

All went well

10 August 2026

The car was dirty on the inside driver's door with foot marks and my operative said how rubbish the cleaners were, offered to find a cloth but then didn't. It was a shame. The MINI branded kit which came with the extra (Protect X) was branded BMW.

08 August 2026

My brand new car has a big crack on the glass inside of the sunroof. I was told that there was no issue, but the report given does not show any details check and no picture. It is already a month since then, but no actual progress was given.

05 August 2026

David was great, from start to finish, no unanswered questions, not that many anyway, as hi breakdowns and presentations were very good Always addressing me, gently as "Devesh " when reiterating his points

05 August 2026

Very satisfied

04 August 2026

From the application to picking the car up,everything went smoothly and as expected.

30 July 2026

Mikhael and everyone else was amazing

28 July 2026

Responsive, efficient, all questions answered. Processed quickly and fuss free. Got impression that sales rep went above and beyond to help me with my questions and queries. Tailored to my situation. Overall, very happy.

26 July 2026

David was a wonderful person very calm and relaxed and very efficient. A polite yet professional sales person he made the whole process smooth and efficient

20 July 2026

All went very smoothly, very friendly and efficient service. I am now the owner of a great car.

14 July 2026

Lorik was an extremely helpful and likeable salesperson . He did everything possible to make the purchase as exciting as it could be. He answered any questions we gave knowledgeably .

08 July 2026

This is the second time that Tom sold me a mini and he is an absolute delight to work with the whole way through the process

08 July 2026

Very professional and respectful staff who know their job well and do everything they can to help. Especially Hamza the person I dealt with

06 July 2026

Park Lane team super helpful in sorting out everything in relation to the purchase and delivery.

06 July 2026

Tom was excellent - he handled the sale v professionally from start to finish Only reason for 4 not 5 was pick up was delayed

04 July 2026

Always a friendly welcome.

03 July 2026

Robbie was brilliant and ensured that the process was seamless from purchase to delivery. He wasn't pushy, he was honest and he went above and beyond to assist me throughout.

02 July 2026

Lorik is a knowledgable and engaging salesperson. Dealt with everything from start to finish professionally, courteously and with a keen eye on customer service.

01 July 2026

Hamza Laher, Mini Park Lane did a fantastic job. Super competent, professional and always quick in responding and happy to help.

01 July 2026

Great communication

21 September 2026

The service was easy to book online and was carried out on time and with no surprising extras. A stop at the centre Will also friendly and professional.

21 September 2026

Very unhelpful and inefficient service as always with Mini post sales !!! A example is a leaking tyre that was supposed to be changed among other things but you didn't bother to do though I paid more than 3K and left the car with you for weeks

18 September 2026

Missing parts were not fitted nor issues rectified.

18 September 2026

Efficient and friendly Convenient shuttle to the tube station

17 September 2026

Quick check in and updates throughout the day on issues with the car

16 September 2026

Because everything went smoothly without any issues . That is what we all want ??

14 September 2026

Professional organised respectful

14 September 2026

You serviced my mini. Then a few days later I was told i needed new brake pads and fluid Very irritating I left a messages as I had hung for half an hour and was rung back 2 days later.then you carried out the work and did not reset the computer

13 September 2026

It was to long to pooring I been there 7.45 I left almoat 11.45 I won't come back for a service here agin because you did not notify me that waiting list is 5 hourse I been told by one of your stuff that its while I'm waiting I lost half day work

13 September 2026

An excellent service and good updates from your staff. I value the collection and delivery of my car as I have been too unwell and am now housebound.

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12 September 2026

Because I couldn't fault it

10 September 2026

Very welcoming

08 September 2026

Excellent customer service

03 September 2026

The issue I needed resolving wasn't, I was oversold items without true explanation as to why. If Oscar manages my booking I am treated patronisingly. I have a service plan and this does not appear to be valued maybe due to lost commission?

02 September 2026

I got the MOT a little early and wasn't possible to front-date the MOT by a few weeks. Next time I'll book it closer to the date. Otherwise happy with everything else. Thanks

01 September 2026

I booked weeks in advance for a regular service and brake fluid change with the "service while you wait" option. Brought the car 30 mins early to make sure I don't miss service spot. It took 7 hours for the service to be completed.

01 September 2026

I got the waiting device I needed, all the service items were completed within two hours and the car was handed back clean inside and out.

31 August 2026

All the staffs are well communicated and friendly. The only missing part is when I check in the last evening before MOT, I requested in the check in to have tyre realignment. But I only have MOT done on that day eventually.

30 August 2026

Always great service at Park Royal Mini service branch- highly recommend consultant Alvin Gomes - highly professional, very efficient, calm communication, always polite tone.

27 August 2026

24 August 2026

Fantastic Booking system, Fantastic caring kind staff, Speedy turnaround, Big Thank you , Nigel Lewis Dr.

24 August 2026

My car returned to me all areas of concern fixed.

22 August 2026

Said to come in early and car would be done straight away and if not we would be helped with a alternative our car is a mobility car we was then told car would not be ready till the evening and was directed to the train station not good enough.

20 August 2026

Always great. Super friendly, very organised, excellent at what they do and communicate really well.

19 August 2026

Very professional seevice and excellent work with my vehicle specially hamza customer service was brilliant

18 August 2026

The complementary wash was terrible- the car was sent back twice. The charming staff member Diane took pictures. The other problem is it too a week to do. Lastly the location is terrible.

17 August 2026

Ken was excellent! I will certainly be booking in my service with you next time it's needed. Thank you.

15 August 2026

Very polite but didn't solve my problem and it's very inconvenient without apps and maps

13 August 2026

Everything was easy from parking outside to collecting car at end. People noted my disability and adjusted the service given to me in a positive way. They came to me.

12 August 2026

The reception was amazing and over-the-top, making for a stress-free experience. The shuttle to Park Royal was handy and the vehicle was collected clean.

11 August 2026

Overall they work fast and complete the service.

11 August 2026

Colleagues were so helpful and explained everything really well

10 August 2026

Very thorough.

10 August 2026

Very satisfied

08 August 2026

All went smoothly (especially vs. visit 6 months ago). Staff that looked after me A-Z, Maryam/reception and Jennifer/Client service were TOP! Car ready on time 17:30, well cleaned this time. I'd to call at 15:45 to check vs. I should've been called.

08 August 2026

You found a car and had it ready quickly.

08 August 2026

Fantastic service and wonderful staff- well done

05 August 2026

Went very smoothly as always. A little disappointed you've closed Battersea but Park Royal seems okay, if a little tight on parking.

04 August 2026

Easy , kept me informed . Quick

03 August 2026

Due to other outlet closures, the waiting area was packed and it took several attempts to find someone that could confirm and accept my booking

02 August 2026

I dropped the vehicle late morning of Tuesday 28th July. The service was completed on Thursday afternoon and I paid online the following morning. I arrived at midday on Friday to be told that my vehicle was not washed. Utterly disappointed.

31 July 2026

Efficient and completed in good time and beautifully clean!

30 July 2026

Very helpful advisor

29 July 2026

Time wasn't clear. Also payment machine took 3 payments. Was told I would get a call to check the next day ( promised a call) but no one did.

28 July 2026

Everything great except the long wait for collection

27 July 2026

Initial check up great Dispute over delivery back to owner Pick up and delivery was pre arranged.. Day of delivery waited all day to be told of the dispute only after I called to ask where was the car I had to pick up car despite just having cataract

26 July 2026

Long wait for appointment. Pleasant staff but very little feedback given on vehicles issues despite an obvious problem.

26 July 2026

The service consultant was helpful and professional. However, the car was returned with only 11 miles (9%) after being handed over with around 116 miles (90%). It wasn't recharged, was left dirty with food crumbs, and no goodwill was offered.

25 July 2026

Hard work booking - noone would confirm price despite repeated requests and then asked for £100 for collection service. No availability for 8 weeks when I tried to book. But service agent was helpfiul once you had car

21 July 2026

Everything done on time and professionally

20 July 2026

Quick service and fully updated on info at all times.

18 July 2026

Oskar was very proactive and professional

18 July 2026

Good customer service right from the time I drove in the building

18 July 2026

Quick service and great customer service

17 July 2026

Good service .but soso far away

16 July 2026

Very efficient booking process. Jennifer at Park Royal was great - friendly and great communication

16 July 2026

Despite calling twice to book then confirm services required, the service centre had no record. I have consistent poor service from this centre on both my cars

13 July 2026

Booked in early. Finished early. Good comms throughout.

11 July 2026

The valve caps on two tyres on one side went missing after the service and MOT. Car wash offered hasn't been done and no follow up of my messages which has left via the contact form and phone.

10 July 2026

The whole process from booking my car in to the pickup was faultless.

06 July 2026

you fixed my car and you cleaned it before returning it

05 July 2026

Was told car was ready to collect then waited 45 mins for it. When I got in, a signal light came on - a light was broken so had to wait another hour for that to be fixed. Also, unfriendly receptionists. Service used to be far better at Battersea.

05 July 2026

Good check in. Very good feedback from Jennifer and all round excleent service.

05 July 2026

All went well - communication was good service was done quickly

05 July 2026

Great service but very expensive!

05 July 2026

i arrived early and stayed on site rather than travel to and fro. The staff were all extremely good, and arranged for coffee and a comfortable place to wait. The car was ready in under 2 hrs, as anticipated, and was returned clean. Thank you

01 July 2026

Got an excellent service and MOT and Luke Braham has been extremely customer service agent polite , helpful and made sure my car got through a good service and An MOT thank you ...

01 July 2026

Really professional approach to car servicing.

FIND MINI Park Lane.

Address

70 Park Lane, Mayfair, London, W1K 7TT

Opening Hours

Mon:9:00 - 18:00
Tue:9:00 - 18:00
Wed:9:00 - 18:00
Thu:9:00 - 20:00
Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Enquiries: 0370 700 5216

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:00 - 13:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Avenue, London, NW10 7RQ

Opening Hours

Mon–Fri:
Sat:
Sun:

Phone

0844 826 1725

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

77 Park Lane, Mayfair, London, W1K 7TP

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map