OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
43 ratings and 33 comments received in the last 90 days.
11 August 2025
They kept me updated
10 August 2025
Helpful and good at managing the buying process
10 August 2025
All the staff at the Park Lane Center were friendly and welcoming. Refreshments were offered on each visit and they always remembered my name when I came back...with more questions to ask! Good selection of cars on show too.
02 August 2025
Goood customer service
01 August 2025
As above- great human experience with expert knowledge
01 August 2025
Amazing service from Charlie
29 July 2025
Good updated on my application
29 July 2025
Smooth process and never
15 July 2025
Great service
12 July 2025
See above
21 June 2025
It was better the first time when I bought my first two minis. It wasn't quite as attentive the third time around.
21 June 2025
All needed was completed quickly and the vehicle returned to me at the time originally specified.
20 June 2025
Good and quick service .and great coffe in the waiting room
17 June 2025
I wasn't called when my Mini was ready to be collected, even though the manager claims that it was done (I had 0missed calls and no voicemail). I ended up having to make a last minute dash to the service centre to collect my car before it shut
13 June 2025
Communications were excellent. Service was effective and efficient.
11 June 2025
wish they called me with status as I had to leave the car for two days
06 June 2025
The young man who initially taught me, wasn't very thorough. It was only after one of the breakdown men came that I discovered the little door nob.
03 June 2025
Linda Hegarty is exceptional; she went above and beyond to make my experience friendly, professional and efficient. The service department cleaned my car beautifully and the job was done swiftly.
02 June 2025
It was just a generally smooth process, with polite and knowledgeable staff
14 August 2025
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