OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
62 ratings and 29 comments received in the last 90 days.
08 June 2022
Brilliant communication with Charlie in Park Lane branch
26 May 2022
Charlie Cohen was super helpful throughout the whole experience. We like the new convertible!
15 May 2022
Annalisa was incredible
12 May 2022
Very helpful and professional staff
11 May 2022
The dealer at Mini Park Lane, Charlie Cohen, was very helpful and personally delivered the car to me at my home. BMW is very lucky to have him on the staff.
10 May 2022
Very polite, kept me up to date. Efficient.
10 May 2022
Buying a mini from Park Lane flagship store is an experience itself but for us it was the attention to details that really made a difference.
10 May 2022
The handover of new the car was superb, very easy and everything was explained very clearly! Massive thanks to Aravin at Mini Park Lane who was so friendly and made the collection really exciting!
09 May 2022
Tom and Ali are very nice and transparent.
08 June 2022
The whole process was seamless, giving me options of when to collect my car to suit me.
07 June 2022
Very friendly and professional staff who listen to your concerns and do a really good job at servicing your vehicle.
28 May 2022
Professional customer orientated service.
17 May 2022
Easy to book, and deal with, good staff.
06 May 2022
no complaints
05 May 2022
they did what was needed
20 April 2022
I was looked after by Paul Palmer, the mini service consultant and he was amazing. His communication and determination to sort out my car for me was very impressive.
18 April 2022
Car was serviced to high standard.
15 April 2022
There was a fault in the car that was fixed in a couple of days.
09 April 2022
Very good
09 June 2022
Very helpful and pleasant service