OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
58 ratings and 42 comments received in the last 90 days.
04 July 2025
Charlie was all over it! The consummate professional. Good comms and an easy transaction.
02 July 2025
Great level of service and care.
27 June 2025
Everyone very helpful especially Hamza!
26 June 2025
Great service and excellent customer care
25 June 2025
Sales person very good
19 June 2025
I met Hamza Laher in Mini Center and he helped me during the sale with extreme professionalism and kindness.
11 June 2025
All clear communications and actions
10 June 2025
Communication and service on the handover day was excellent
08 June 2025
The process was efficient.
21 June 2025
It was better the first time when I bought my first two minis. It wasn't quite as attentive the third time around.
21 June 2025
All needed was completed quickly and the vehicle returned to me at the time originally specified.
20 June 2025
Good and quick service .and great coffe in the waiting room
17 June 2025
I wasn't called when my Mini was ready to be collected, even though the manager claims that it was done (I had 0missed calls and no voicemail). I ended up having to make a last minute dash to the service centre to collect my car before it shut
13 June 2025
Communications were excellent. Service was effective and efficient.
11 June 2025
wish they called me with status as I had to leave the car for two days
06 June 2025
The young man who initially taught me, wasn't very thorough. It was only after one of the breakdown men came that I discovered the little door nob.
03 June 2025
Linda Hegarty is exceptional; she went above and beyond to make my experience friendly, professional and efficient. The service department cleaned my car beautifully and the job was done swiftly.
02 June 2025
It was just a generally smooth process, with polite and knowledgeable staff
23 May 2025
Efficient and friendly
04 July 2025
Josh at mini in Mayfair was great, very helpful, knowledgeable, friendly and didn't feel I was being pressurised into anything at any stage.