OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 65 comments received in the last 90 days.
06 October 2023
Very professional and friendly but most of all so patient with me and all my questions.
06 October 2023
Smooth, easy process
06 October 2023
Mini Park Lane were very helpful and did what they said they would when they said they would
05 October 2023
Billy Cook made it all happen and smoothly! He's great!
04 October 2023
Everything went smoothly
01 October 2023
Salesman was great staff were nice, but again had a long wait for the car to be ready!
01 October 2023
Matthew Shardlow was very professional and kept in contact regularly during the entire process from start to finish. We were in good hands!
30 September 2023
Billy, the salesperson provided an exceptional service guiding me through the process and answering all my questions with a positive helpful responses
29 September 2023
It was an efficient and effective end to end service.
02 October 2023
I was surprised how easy the whole process was with the car waiting for me as I walked out of the show room.
02 October 2023
Professional, effective, friendly, courteous.
26 September 2023
Having booked for an MOT on the morning of arrival was told you could not do it as some part was missing to perform an MOT on petrol cars. However it was fixed by pm so got my MOT.
25 September 2023
Took car to garage Battersea Mini for DriveTrain issues Despite a part replaced, checked and signed off, when driving off from garage, message reappeared Back to square one Waiting for call for the availability of a courtesy car. How long to wait?
25 September 2023
The MOT and service were completed in a day but I couldn't collect the car for three days. The team were very accommodating about this.
25 September 2023
Excellent service from start to finish
14 September 2023
Standard of car cleaning not very good. Inside book cover left up and inside not not cleaned after MOT and end of Warentee service plus fitting of new tyres . Last time car in for a service was not cleaned at all.
13 September 2023
Too expensive
11 September 2023
Car was serviced and ready to be collected on the same day. Friendly staff happy customer ??
09 September 2023
Delightful staff and very efficient
08 October 2023
a great experience from ordering to collection. I had many requests and Dominique has went far and beyond to fulfil all of them. awesome customer service!