About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

140 ratings and 114 comments received in the last 90 days.

27 August 2026

Outstanding service

21 August 2026

Made to feel welcome. Pleasant environment. Charlie was an experienced salesman who handled the process professionally but with a warm personality. Handover wasn't rushed and I felt everything was covered at the time.

13 August 2026

Excellent service, communication and helpfulness. Lorik at Mini Park Lane was excellent and key to securing the deal.

13 August 2026

All went well

10 August 2026

The car was dirty on the inside driver's door with foot marks and my operative said how rubbish the cleaners were, offered to find a cloth but then didn't. It was a shame. The MINI branded kit which came with the extra (Protect X) was branded BMW.

08 August 2026

My brand new car has a big crack on the glass inside of the sunroof. I was told that there was no issue, but the report given does not show any details check and no picture. It is already a month since then, but no actual progress was given.

05 August 2026

David was great, from start to finish, no unanswered questions, not that many anyway, as hi breakdowns and presentations were very good Always addressing me, gently as "Devesh " when reiterating his points

05 August 2026

Very satisfied

04 August 2026

From the application to picking the car up,everything went smoothly and as expected.

30 July 2026

Mikhael and everyone else was amazing

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28 July 2026

Responsive, efficient, all questions answered. Processed quickly and fuss free. Got impression that sales rep went above and beyond to help me with my questions and queries. Tailored to my situation. Overall, very happy.

26 July 2026

David was a wonderful person very calm and relaxed and very efficient. A polite yet professional sales person he made the whole process smooth and efficient

20 July 2026

All went very smoothly, very friendly and efficient service. I am now the owner of a great car.

14 July 2026

Lorik was an extremely helpful and likeable salesperson . He did everything possible to make the purchase as exciting as it could be. He answered any questions we gave knowledgeably .

08 July 2026

Very professional and respectful staff who know their job well and do everything they can to help. Especially Hamza the person I dealt with

08 July 2026

This is the second time that Tom sold me a mini and he is an absolute delight to work with the whole way through the process

06 July 2026

Park Lane team super helpful in sorting out everything in relation to the purchase and delivery.

06 July 2026

Tom was excellent - he handled the sale v professionally from start to finish Only reason for 4 not 5 was pick up was delayed

04 July 2026

Always a friendly welcome.

03 July 2026

Robbie was brilliant and ensured that the process was seamless from purchase to delivery. He wasn't pushy, he was honest and he went above and beyond to assist me throughout.

02 July 2026

Lorik is a knowledgable and engaging salesperson. Dealt with everything from start to finish professionally, courteously and with a keen eye on customer service.

01 July 2026

Hamza Laher, Mini Park Lane did a fantastic job. Super competent, professional and always quick in responding and happy to help.

01 July 2026

Great communication

30 June 2026

Everyone helpful. Only problem was with the finance company who were totally incompetent and took over a week to deny me. They should be changed.

28 June 2026

Charlie Cohen was great, he always got back to me and everything was done very professionally

27 June 2026

David has been very helpful to us when deciding which Mini we were looking to buy. He supported us , clients, in every step of the process and in every query we might have. He helped us navigate the purchase which was a smooth process.

25 June 2026

Lorik was great, assisted us through the process, and we had a great hang over.

24 June 2026

Really good to deal with Wayne. He made everything easy.

23 June 2026

i thought there was good initial engagement and subsequent follow up. Lorik was enthusiastic about the car, not overly pushy, good balance one point, the car was delivered without enough air on the tires

21 June 2026

Excellent help and advise from David Joseph

20 June 2026

Our salesman Vharmie has been extremely helpful. Best salesman we have encountered so far.

17 June 2026

Helpful sales staff and a highly efficient process. Everything from purchase to delivery ran smoothly.

17 June 2026

helpful staffing... clean showroom... attentive service

17 June 2026

Very happy with the experience

17 June 2026

The gentleman that dealt we me was very pleasant and non pushy. Any worries I had he definitely helped me feel at ease.

16 June 2026

It was a straightforward experience and easy to navigate.

16 June 2026

Mini is an outstanding product and the sales staff are engaging, well-informed and customer-focused.

13 June 2026

Matthew Shardlow from the Park Lane showroom gave us quality service in choosing our Mini.

10 June 2026

Friendly and very helpful and efficient.

09 June 2026

Everything excellent from starting my order till the collection date

05 June 2026

Charlie and Sam were so incredibly helpful and always are! I always completely trust their guidance.

27 August 2026

24 August 2026

My car returned to me all areas of concern fixed.

24 August 2026

Fantastic Booking system, Fantastic caring kind staff, Speedy turnaround, Big Thank you , Nigel Lewis Dr.

22 August 2026

Said to come in early and car would be done straight away and if not we would be helped with a alternative our car is a mobility car we was then told car would not be ready till the evening and was directed to the train station not good enough.

20 August 2026

Always great. Super friendly, very organised, excellent at what they do and communicate really well.

19 August 2026

Very professional seevice and excellent work with my vehicle specially hamza customer service was brilliant

18 August 2026

The complementary wash was terrible- the car was sent back twice. The charming staff member Diane took pictures. The other problem is it too a week to do. Lastly the location is terrible.

17 August 2026

Ken was excellent! I will certainly be booking in my service with you next time it's needed. Thank you.

15 August 2026

Very polite but didn't solve my problem and it's very inconvenient without apps and maps

13 August 2026

Everything was easy from parking outside to collecting car at end. People noted my disability and adjusted the service given to me in a positive way. They came to me.

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12 August 2026

The reception was amazing and over-the-top, making for a stress-free experience. The shuttle to Park Royal was handy and the vehicle was collected clean.

11 August 2026

Colleagues were so helpful and explained everything really well

11 August 2026

Overall they work fast and complete the service.

10 August 2026

Very satisfied

10 August 2026

Very thorough.

08 August 2026

You found a car and had it ready quickly.

08 August 2026

Fantastic service and wonderful staff- well done

08 August 2026

All went smoothly (especially vs. visit 6 months ago). Staff that looked after me A-Z, Maryam/reception and Jennifer/Client service were TOP! Car ready on time 17:30, well cleaned this time. I'd to call at 15:45 to check vs. I should've been called.

05 August 2026

Went very smoothly as always. A little disappointed you've closed Battersea but Park Royal seems okay, if a little tight on parking.

04 August 2026

Easy , kept me informed . Quick

03 August 2026

Due to other outlet closures, the waiting area was packed and it took several attempts to find someone that could confirm and accept my booking

02 August 2026

I dropped the vehicle late morning of Tuesday 28th July. The service was completed on Thursday afternoon and I paid online the following morning. I arrived at midday on Friday to be told that my vehicle was not washed. Utterly disappointed.

31 July 2026

Efficient and completed in good time and beautifully clean!

30 July 2026

Very helpful advisor

29 July 2026

Time wasn't clear. Also payment machine took 3 payments. Was told I would get a call to check the next day ( promised a call) but no one did.

28 July 2026

Everything great except the long wait for collection

27 July 2026

Initial check up great Dispute over delivery back to owner Pick up and delivery was pre arranged.. Day of delivery waited all day to be told of the dispute only after I called to ask where was the car I had to pick up car despite just having cataract

26 July 2026

Long wait for appointment. Pleasant staff but very little feedback given on vehicles issues despite an obvious problem.

26 July 2026

The service consultant was helpful and professional. However, the car was returned with only 11 miles (9%) after being handed over with around 116 miles (90%). It wasn't recharged, was left dirty with food crumbs, and no goodwill was offered.

25 July 2026

Hard work booking - noone would confirm price despite repeated requests and then asked for £100 for collection service. No availability for 8 weeks when I tried to book. But service agent was helpfiul once you had car

21 July 2026

Everything done on time and professionally

20 July 2026

Quick service and fully updated on info at all times.

18 July 2026

Quick service and great customer service

18 July 2026

Oskar was very proactive and professional

18 July 2026

Good customer service right from the time I drove in the building

17 July 2026

Good service .but soso far away

16 July 2026

Despite calling twice to book then confirm services required, the service centre had no record. I have consistent poor service from this centre on both my cars

16 July 2026

Very efficient booking process. Jennifer at Park Royal was great - friendly and great communication

13 July 2026

Booked in early. Finished early. Good comms throughout.

11 July 2026

The valve caps on two tyres on one side went missing after the service and MOT. Car wash offered hasn't been done and no follow up of my messages which has left via the contact form and phone.

10 July 2026

The whole process from booking my car in to the pickup was faultless.

06 July 2026

you fixed my car and you cleaned it before returning it

05 July 2026

Great service but very expensive!

05 July 2026

Was told car was ready to collect then waited 45 mins for it. When I got in, a signal light came on - a light was broken so had to wait another hour for that to be fixed. Also, unfriendly receptionists. Service used to be far better at Battersea.

05 July 2026

All went well - communication was good service was done quickly

05 July 2026

i arrived early and stayed on site rather than travel to and fro. The staff were all extremely good, and arranged for coffee and a comfortable place to wait. The car was ready in under 2 hrs, as anticipated, and was returned clean. Thank you

05 July 2026

Good check in. Very good feedback from Jennifer and all round excleent service.

01 July 2026

Really professional approach to car servicing.

01 July 2026

Got an excellent service and MOT and Luke Braham has been extremely customer service agent polite , helpful and made sure my car got through a good service and An MOT thank you ...

29 June 2026

Charlie Cohen was very helpful and efficient, caring and great with follow-up. He was well supported by Sam Ghalachyan and team. The whole experience was a delight. Thanks!

29 June 2026

Wasn't waiting around long which was good for me! Job done good!

29 June 2026

All servicing got done, however my tyre valve caps weren't satisfactorily replaced and I've unfortunately only realised two missing after a long 200 mile journey. It's obviously disappointing - your negligence has risked valve damage from road debris

28 June 2026

I had to insist on speaking with Chris. He promised to look after me. When I arrived I was allocated a young girl. I însisted on seeing Chris. BMW doesn't prioritise as to what the customer wants.

27 June 2026

Good communication - Dania kept me well-informed and was a pleasure to deal with. Works performed on a timely basis and the cost has been accurately communicated.

27 June 2026

The Mini in all its variants has been for many decades one of the very best automobiles ever made. I am amazed by the new improvements which someone comes up with for every new variant. It is a must as a City car.

27 June 2026

The timing was confusing. Your email said the mini was being picked up at 7.30am it didn't take into account that I'm a Motability customer and you also sent me charges.

25 June 2026

Great customer care, car service was done within two hours

22 June 2026

Satisfied by the service but not by communication. No communication regarding what need to be done, update on delay because of Arval late to approval of service, when the service was finish and car delivered

21 June 2026

Friendly reception. Great service advisor (Oskar) Good communications

20 June 2026

Staff were nice. Bit chaotic and took an hour to hand the car over. And - not the fault of the staff -the road in which it is situated has its issues. Quite a long way to go to from Knightsbridge and a centre nearer (as Battersea was) is needed.

20 June 2026

The online check in was confusing, a couple of questions didn't understand and I needed some help. when I picked up the car there was nobody to speak to about an issue with the car, unrelated to the service, they were all in a meeting.

20 June 2026

Booked in online so made it easier

17 June 2026

I dropped my vehicle off at 8.00 am sharp, Everyone was so friendly, but the outstanding service of Alvin stood out for me, as he went the extra mile and listened to my concerns and addressed them perfectly. Will be coming back.

17 June 2026

Shambolic organisation. It is impossible to get hold of anyone. Although the appointment was cancelled by the Mini team (which caused significant inconvenience), we were chased by other team members who were not aware of the cancellation.

14 June 2026

Excellent service. Very nice people to deal with. Very efficient and reliable.

14 June 2026

Very prompt service and kept informed throughout.

14 June 2026

We only come to this branch because of Oskar, amazing service as always

11 June 2026

Pick up drop of service and MOT was all smooth. Customer service was excellent

09 June 2026

Great service thank you

06 June 2026

Brilliant experience as always

06 June 2026

Great prompt service

05 June 2026

Only 4 because job completed well but late

05 June 2026

I was enormously happy with the post service car wash. The service engineer was very helpful in explaining the additional charges. The check in and check out process was painful

FIND MINI Park Lane.

Address

70 Park Lane, Mayfair, London, W1K 7TT

Opening Hours

Mon:9:00 - 18:00
Tue:9:00 - 18:00
Wed:9:00 - 18:00
Thu:9:00 - 20:00
Fri:9:00 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0370 700 5216

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:Closed

Enquiries: 0370 700 5216, Option 3

Phone

0370 700 5216, Option 3

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Ave, Park Royal, London, NW10 7RQ

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:08:00 - 13:00
Sun:Closed

For more information, contact us on: ParkRoyalParts@bmwparklane.co.uk

Phone

0370 700 5216, Option 3

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

36-36a Cumberland Avenue, London, NW10 7RQ

Opening Hours

Mon–Fri:
Sat:
Sun:

Phone

0844 826 1725

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map

Address

77 Park Lane, Mayfair, London, W1K 7TP

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0370 700 5216, Option 2

Map

Areas served

London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge

View map