OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 77 comments received in the last 90 days.
19 March 2025
Very satisfied, friendly and knowledgeable staff
18 March 2025
Tom Cooper made sure the whole process went smoothly, there was no
09 March 2025
Staff at mini park lane and Llandudno mini were approachable, informative and did not pushy at all.
06 March 2025
Milan was just great
05 March 2025
Again, I had a great experience with mini and that's because Matt Shardlow really took time, care, effort and was very professional.
04 March 2025
All good
04 March 2025
My Park Lane MINI experience was outstanding, all thanks to Tom Cooper. He went over and above making the entire purchase seamless, ensuring everything was handled with care and efficiency. His professionalism and dedication were exemplary
04 March 2025
Extremely satisfied as Hamza kept me in the loop regarding my car its progress and every party of the way.
04 March 2025
Again , the staff
20 March 2025
Always pleasant and knowledgeable, generally understands the variables of owning a 12 year old car, still going of Main dealer servicing.
19 March 2025
All went as planned
19 March 2025
Kept me updated
18 March 2025
As above, I received a very professional service and support from everyone that I engaged with. This started with the check in guys at the gate, handing over the keys and the later communications with Elvin my Serice Consultant.
09 March 2025
The service itself was good on the day and I think Carly is great. I wasn't able to get an appointment early enough for my liking and the cost is two to three times what I could pay elsewhere. I don't mind paying a bit more but it's hitting my limit
08 March 2025
Know about the car and genuine parts used
07 March 2025
I don't find your service centre easy to get to or away from. We had a BIG problem with our car and it was only when my husband spoke to you that you helped us sort it out. I got pushed down the garden path
03 March 2025
Carly was fantastic
22 February 2025
Great service, great people, and you washed my car !
20 February 2025
Timely, efficient and helpful
20 March 2025
Friendly staff that's is very attentive. Milan was explaining every small detail during the sale and the handover