OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
90 ratings and 75 comments received in the last 90 days.
08 May 2026
Amazing service
08 May 2026
Wayne @ Park Lane Mini was super helpful.
06 May 2026
Excellent service from Matthew Shardlow in particular. Fully justified our decision to return to Park Lane Mini for our third car from them.
03 May 2026
Very good service. Prompt replies.
02 May 2026
Knowledgeable professional service.
28 April 2026
Sales responsible (Hamza Laher) supported us pretty well since the beginning. He made the hard process easy for us.
25 April 2026
Tom Cooper was extremely knowledgeable and professional, a pleasure to deal with.
23 April 2026
I dealt with Matt who was great and super helpful and he was always on hand throughout the process Sam was great in Mini Finance too as there was a weird glitch on your system !
21 April 2026
wayne was a great salesman thank you
11 May 2026
Excellent service and efficient process, but we've had to move here following the shut down of Battersea and it's just a really poor location for anyone in south London
06 May 2026
Very good customer services
27 April 2026
Losing the car for the whole day
27 April 2026
Service was fairly fast including a wash! And all staff exceptionally friendly and good.
23 April 2026
Completely satisfied
22 April 2026
I was welcomed upon arrival and made to feel welcome
09 April 2026
I was satisfied - five stars - with how Linda handled the booking, collection, return of my car. But reservations about BMW. This recall was not of my making yet it cost me - time off work, ur collect fees and my diesel. Not fair.
23 March 2026
Great communication throughout and on time on budget
19 March 2026
I hesitate to even write this review, but I'm very disappointed with my experience of servicing my MINI this year. I booked my MOT via the app and then when I reconfirmed over the phone, I was told 'oh yea that doesn't work, so we'll have to book you
17 March 2026
Very happy with the service and the way that I was treated. To improve: 1) a clearer way to que before the centre opens at 8 as cars waiting all over the place and not clear who was first in. 2) entered a lot of information about issues on the websit
FIND MINI Park Lane.
Address
- 70 Park Lane, Mayfair, London, W1K 7TT
Opening Hours
- Mon–Fri:9:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0370 700 5216
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:Closed
Phone
- 0370 700 5216, Option 3
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Ave, Park Royal, London, NW10 7RQ
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 0370 700 5216, Option 3
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 36-36a Cumberland Avenue, London, NW10 7RQ
Opening Hours
- Mon–Fri:
- Sat:
- Sun:
Phone
- 0844 826 1725
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
Address
- 77 Park Lane, Mayfair, London, W1K 7TP
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0370 700 5216, Option 2
London as well as surrounding areas including Westminster, Kensington, Mayfair and Knightsbridge
08 May 2026
I am very satisfied with my overall experience with the Centre during the purchase and delivery of my new car. From start to finish, the process was smooth, professional and well organised. All members of staff I dealt with were friendly and welcomin